End-user feedback

When your app shows users a thumbs up / down (or a comment box) under an agent’s answer, send it to Morse and it appears on that trace, in the traces list, and on the agent’s page.

Feedback is a separate quality signal. It never changes a trace’s outcome or success rate. A thumbs-down on a run your code marked successful stays a successful run with one thumbs-down beside it.

Send feedback

Use an API key with the write scope and the trace’s trace_id:


curl -X POST https://api.morsehq.dev/api/v1/traces/$TRACE_ID/feedback \
  -H "Authorization: Bearer $MORSE_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"score": -1, "comment": "It booked the wrong flight", "user_id": "usr_123"}'

Field	Required	Meaning
`score`	yes	`1` thumbs up, `-1` thumbs down, `0` neutral (comment only)
`comment`	no	Free text, up to 2,000 characters
`user_id`	no	Your end user’s id. Sending again with the same id replaces theirs

Without a user_id, each call adds a new entry. A trace_id from another workspace returns 404.

Where it shows up

Traces list: a Feedback column with thumbs-up / thumbs-down counts, and an End-user feedback option under More filters.
Trace detail: each entry with its comment, end user, and time.
Agent detail: last-30-day totals and the latest comments.

There is no SDK helper yet; call the endpoint from wherever your app collects the feedback.